Payment Policy for Polestar Tools and Supply
Welcome to Polestar Tools and Supply! We are committed to providing a seamless and secure shopping experience. Please read our payment policy below for details on how we process transactions, accepted payment methods, and related terms.
Accepted Payment Methods
Polestar Tools and Supply accepts a variety of payment methods to ensure your convenience:
- All major credit and debit cards (Visa, Mastercard, American Express, Discover)
- Digital wallets supported by Stripe, such as Apple Pay and Google Pay
- Other Stripe-supported payment options
We do not accept cash, checks, or direct bank transfers for online purchases.
Secure Payment Processing
We use Stripe as our payment gateway to ensure that your transactions are secure and efficient. Stripe is a trusted global platform that encrypts and protects your payment information using advanced security measures. Polestar Tools and Supply does not store your credit card details; all sensitive payment data is handled directly by Stripe.
Payment Authorization
Once you place an order, your payment will be authorized and charged immediately. You will receive a confirmation email with your order details upon successful payment. If the payment fails or is declined, we will notify you, and your order will not be processed.
Billing Information
Please ensure that your billing information matches the details associated with your payment method. Incorrect billing details may result in delays or declined transactions. If you encounter an issue, contact our customer service team for assistance.
Refunds and Cancellations
For information regarding refunds and cancellations, please refer to our Refund Policy. Refunds for eligible orders will be processed back to the original payment method via Stripe. Depending on your bank, it may take 5–10 business days for the refund to appear on your statement.
Currency
All transactions are processed in USD unless otherwise specified on the website. Please note that your card issuer may apply additional fees for currency conversion if applicable.
Fraud Prevention
For your safety and ours, all transactions are subject to fraud screening. If any suspicious activity is detected, your order may be placed on hold or canceled. We reserve the right to request additional verification to confirm your identity.
Contact Us
If you have any questions or concerns regarding our payment policy, feel free to contact us:
- Email: support@polestartoolssupply.com
- Phone: 551-404-9714
We appreciate your business and look forward to serving you with high-quality tools and supplies!
